The website allows you to consult a GP or make a general query to the practice, make or cancel an appointment or request a repeat prescription.

CONSULTING A GP OR PRACTICE NURSE BY EMAIL
You may not need to make an appointment to come to the surgery - we may be be able to help you by e-mail. To contact a GP or nurse by email:

• log into the system with your email address and password
• select 'Secure Messaging'
• then simply enter your message

We will let you know whether it would be better for you to come along to the surgery, or we will deal with the issue by e-mail.

We use industry-standard encryption to offer messaging that is far more safe and secure than sending a normal email.

APPOINTMENTS
The surgery runs drop in clinic's Mon-Fri between 9am and 10:30am and  2pm till 3pm. Pre-bookable appointments will still be available on-line. Appointments are opened on-line on a Monday afternoon for the following week.

Smears:
We would like to point out that Smears are conducted by the Practice Nurses and are offered to women over the age of 20. We would ask you not to make Smear Appointments with the Doctors. Please contact the surgery to arrange an appointment.

Travel:
We offer a comprehensive travel medicine service. Students often have complex travel needs involving a number of different countries and backpacking overland. This requires relatively specialist travel advice and this is offered at our Travel Clinic. These appointments are available over the telephone and not over the Web.

Medical Certificates:
The University often requires patients to provide Medical Certificates. For the first seven days of illness these can be in the form of a self-certificate which the University should accept. If you require a Medical Certificate from the Practice please discuss this with the Doctor at the time of your appointment and we can make arrangements for this. If you have already seen the Doctor and then require a Certificate please contact the Admin staff or contact us through the Messaging Service and we can arrange this.

REPEAT PRESCRIPTIONS
You can quickly and easily request a repeat prescription online - simply enter the complete name and dose of the medication you are taking. Prescriptions are usually available for collection at reception in 48 working hours (Mon-Fri).

TEST RESULTS
Blood or other test results should be avalible after 5 working days, you can ask for your results via email, phone or by asking at reception.